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  Remote Technical Support (RTS) service helps optimize the network availability and performance, and reduce maintenance costs. Featuring highly skilled and experienced system engineers, Aster Telesolutions, Inc. can deliver remote support via phone or modem, and enables rapid response and resolution of system problems and outages. In Aster, RTS services are currently available for data, optical and wireless products.

Features :
?24 x 7 business day, service coverage options
?Remote Test lab simulation
?Troubleshoot system problems down to the hardware or software component level
?Development Support
?Field Test, Resource, Development
?Pre Sales Support
?Understand, Customise, Demonstrate, Clarify
?Deployment Support
?Post Deployment Support
?AMC & Warranty Service, Logistics,

?A systematic approach to maintaining and leveraging Aster for Global coverage
?Provides consistent global support to fit your maintenance requirements
?Helps reduce maintenance costs and enhance revenue growth with improved network performance, reliability, and availability
?Assist in identifying and applying periodic software maintenance fixes and software updates on covered elements, in accordance with the product lifecycle policy
?Provide single point of contact to remote system engineers who troubleshoot and resolve system problems via phone or modem connection, answer questions regarding system problems, and provide software updates to clear faults and diagnose hardware problems

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 ?Copyright 2005 Aster Telesolutions, Inc. All Rights Reserved.